All sales are final.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact cs@faelichstudios.com.

Non-returnable items
Unfortunately, we cannot accept returns on any items and gift cards.

Refunds
If the item in question is damaged or lost during shipment and there are no replacements in stock, a refund will be issued.
We will notify you once we’ve received and inspected the photos, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@faelichstudios.com.